User Onboarding Process for the App

If your customers are using a branded app from Astara, regardless of the brand, the onboarding process is as follows:

1. The user must first download the app.
2. Once installed, they open the app and see the registration screen. They need to click on "Do you need to create an account?".
3. They must then complete the required fields as shown in the images.

Two scenarios can occur:

• If the DNI and license plate entered by the user match the records in Astara, where they are registered as the vehicle owner, they gain automatic access to the app. However, they will first receive a confirmation email to activate their account.
• If the data does not match, the registration process must be completed manually by the call center/brand. In this case, the user will be required to upload photos of their vehicle registration certificate within the app so the brand can verify the information.

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In both cases, if the registration is accepted and the VIN entered by the user belongs to a connected vehicle, the connectivity button will appear in the app.

If not, the same screen will appear, but without the Connect button.

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App Connectivity Features

Connected vehicles will display a "Connect" icon/button in the app, through which users can access information about their connected vehicle.

When the customer clicks on the Connect button they will see information related to their connected vehicle.

On this first screen, they will see their vehicle along with a summary of the most important data, such as the mileage, fuel level, and a map showing the vehicle's location.